STANDARD TURNAROUND TIME AND RUSH CHARGES: Standard turnaround time averages 10–12 business days. Lead time begins once the art is approved. Lead times can be shorter, or longer depending actual production work loads. If production capacity allows, some orders can be processed more quickly. Additional charges may apply for both expedited production and expedited shipping. 

PAYMENT TERMS: Full payment is required to begin all custom orders. Occasionally the final price is not immediately known when an order is placed. Payment will be taken on a “good faith” price estimate. Any adjustments once all details are finalized (final design, shipping, etc.) will be adjusted on your invoice. You may request terms for you or your company once you have been established as a repeat customer. 

CUSTOMER REPRESENTS AND WARRANTS: That he/she is owner of all logos, artwork and images submitted or has permission to reproduce and distribute items with them;  that use of them does not infringe any third party’s copyright, license, patent, trademark, trade secret, or any other proprietary rights or rights of privacy; customer also represents and warrants  that use of the image shall not create liability for JQ Promo, affiliates, officers, directors, agents and employees. Additionally, the customer will hold JQ Promo harmless from any claim or demand, including, but not limited to, reasonable attorney’s fees, made by any third party due to or arising out of customer’s breach of this agreement and/or customer’s violation of any law or rights of any third party. JQ Promo also reserve the right to refuse to process any order we deem to be offensive or inappropriate in any manner.

OWNERSHIP OF ARTWORK, DIGITIZING,  AND ALL OTHER GRAPHIC IMAGES: All artwork, digitizing, screens,  and any other graphic preparation for your order remains the sole property of the JQ Promo and will be maintained at our facility for our exclusive use in executing your orders. Charges for the preparation of artwork, digitizing,  screens, etc., for any decoration process, is considered a labor service charge only.  No physical or tangible product is produced or supplied to the customer.

CUSTOMER SUPPLIED EMBROIDERY FILES: All customer supplied embroidery files are preferred to be received in EMB format. If EMB format is not available, a DST is acceptable. Customer supplied embroidery files are subject to a test stitchout fee to ensure they meet JQ Designs quality standards.  Fees to be based on stitch count and complexity of design. 

PROOFS: Proofs will be generated free of charge for any individual design or product totaling more than $350, placed within standard lead times. Proofs for smaller orders can be purchased for a nominal fee of $30. In the interest of time, PROOFS WILL NOT BE GENERATED ON RUSH ORDERS, and customer assumes all liability for any errors in processing. Once a proof has been signed, customer is solely responsible for any errors. 

GARMENT SIZES: Size specs vary from style to style, even within the same manufacturer inventories. If sizing is of specific concern, please request sizing specs. If time allows, a size sample may be ordered. Fees may apply. Do keep in mind, many garments are mass produced, and can be inconsistent in size. 

SPECIALTY VENDORS:  Many of our specialty vendors require a minimum order, which may or may not be stated at the website. Occasionally you can order the less than minimum quantity. Additional charges may apply.

ALLOWABLE OVERRUNS/UNDERRUNS ON AD SPECIALTY/PROMOTIONAL PRODUCTS: Due to the nature of manufacturing, all promotional product orders are subject to a +/- 15% overrun or under run. All invoices will be rendered for actual (total) quantity shipped. Any invoice adjustments will be due upon delivery.

SPOILAGE ALLOWANCE ON DECORATED APPAREL/TEXTILES: All orders are subject to a 3% spoilage allowance, or one piece, whichever is greater. PLEASE ORDER or SUPPLY ENOUGH GARMENTS to cover possible scrap/spoilage.  ubsequent orders of small quantities can become costly. Customers supplying their own items should supply enough to cover this 3%. JQ Promo does not reimburse or replace damaged items within this range. Should damage exceed this amount, JQ Promo will reimburse the cost of the item, up to $25. Customer must provide a paid receipt of actual cost.

DYE LOTS, STYLE AND COLOR MATCHING: Due to the nature of inventory and production controls, color matches, even within the same order, are not guaranteed to be an exact match. This applies to all materials, including garments, twill fabric, thread, ink, etc. 

SUBSTITUTION OF GOODS: JQ Promo reserves the right to make garment substitutions to fulfill orders in a timely manner.  Substitutions will be of a similar color, fabric, construction, and quality, however they may not be an exact match. This is at the sole discretion of JQ Promo.

CANCELLATIONS: Once an order has been put into processing it cannot be cancelled. Orders that have not begun the decoration process, but are in house, can be cancelled.  Restock, shipping and order cancellation fees will apply. These are computed on an order by order basis. The remainder of any balance after these fees will be held in store credit for a future purchase. No cancellations will be accepted for merchandise that has begun the production process.

STORAGE AND DISPOSAL OF GOODS: Any items left over 60 days will be donated to charity or otherwise disposed.

REORDERS: Art files are typically kept on file for 12 months.  Reorders placed after 12 months may be subject to setup or retrieval fees.

ERRORS: Please inspect your order immediately upon receipt for accuracy.  Should something be incorrect, please notify us within 3 business days so that we can rectify the error in a timely manner. JQ Promo will not be responsible for errors on orders you do not inspect on a timely manner.

USE OF DECORATED IMAGES: JQ Promo may produce images of your finished products and use such images for marketing, advertising, and other promotional purposes. Please notify JQ Promo in writing if you prefer your products are not used for this purpose.  

RETURNS AND EXCHANGES: All custom orders are final and cannot be returned or exchanged.

RETURNED CHECKS: All returned checks are subject to a $50 fee PLUS any fees charged by our bank.